/*
 * Assistance chat — floating widget (resources/views/livewire/support-chat-widget)
 * and agent inbox (resources/views/filament/pages/support-inbox).
 * Registered as a panel asset in AppServiceProvider. Plain CSS (no Tailwind
 * build in this project), every class prefixed `sc-`.
 */

.sc-root,
.sc-inbox {
    --sc-accent: #71a40f;
    --sc-accent-strong: #5d8a0a;
    --sc-accent-soft: #eef6e1;
    --sc-bg: #ffffff;
    --sc-canvas: #faf9f6;
    --sc-surface: #f4f3ee;
    --sc-bubble: #efede6;
    --sc-border: #e6e3da;
    --sc-border-strong: #d6d2c6;
    --sc-text: #1f1e1b;
    --sc-text-soft: #5f5d57;
    --sc-text-muted: #8f8c84;
    --sc-internal: #fff7e0;
    --sc-internal-border: #f1d58a;
    --sc-danger: #dc2626;
    --sc-warning: #d97706;
    --sc-info: #2563eb;
    --sc-success: #16a34a;
    --sc-shadow: 0 24px 60px -12px rgba(31, 30, 27, 0.28), 0 0 0 1px rgba(31, 30, 27, 0.06);
    --sc-radius: 18px;

    color: var(--sc-text);
    font-family: inherit;
}

.dark .sc-root,
.dark .sc-inbox {
    --sc-accent: #8cc22a;
    --sc-accent-strong: #a3d64a;
    --sc-accent-soft: rgba(140, 194, 42, 0.14);
    --sc-bg: #262624;
    --sc-canvas: #1f1f1d;
    --sc-surface: #30302d;
    --sc-bubble: #3a3935;
    --sc-border: #3a3936;
    --sc-border-strong: #4a4945;
    --sc-text: #f3f1ea;
    --sc-text-soft: #c4c1b8;
    --sc-text-muted: #8f8c84;
    --sc-internal: rgba(234, 179, 8, 0.12);
    --sc-internal-border: rgba(234, 179, 8, 0.4);
    --sc-shadow: 0 24px 60px -12px rgba(0, 0, 0, 0.7), 0 0 0 1px rgba(255, 255, 255, 0.06);
}

.sc-root *,
.sc-inbox * {
    box-sizing: border-box;
}

.sc-root svg,
.sc-inbox svg {
    width: 1.1rem;
    height: 1.1rem;
    flex-shrink: 0;
}

[x-cloak] {
    display: none !important;
}

.sc-sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    overflow: hidden;
    clip: rect(0 0 0 0);
    white-space: nowrap;
}

/* ───────────────────────── Launcher ───────────────────────── */

.sc-launcher {
    position: fixed;
    right: 24px;
    bottom: 24px;
    z-index: 60;
    display: inline-flex;
    align-items: center;
    gap: 0;
    height: 52px;
    min-width: 52px;
    /* Round button with the chat icon; the label slides out on hover. */
    padding: 0 0 0 calc((52px - 1.45rem) / 2);
    border: 0;
    border-radius: 999px;
    background: var(--sc-accent);
    color: #fff;
    font-size: 0.925rem;
    font-weight: 600;
    letter-spacing: 0.01em;
    white-space: nowrap;
    cursor: pointer;
    box-shadow: 0 10px 30px -8px rgba(93, 138, 10, 0.65), 0 2px 6px rgba(0, 0, 0, 0.12) !important;
    transition: transform 0.18s ease, background 0.18s ease, padding 0.2s ease, gap 0.2s ease;
}

.sc-launcher__label {
    display: inline-block;
    max-width: 0;
    overflow: hidden;
    opacity: 0;
    transition: max-width 0.25s ease, opacity 0.2s ease;
}

.sc-launcher:not(.is-open):hover,
.sc-launcher:not(.is-open):focus-visible {
    gap: 0.55rem;
    padding-right: 1.25rem;
}

.sc-launcher:not(.is-open):hover .sc-launcher__label,
.sc-launcher:not(.is-open):focus-visible .sc-launcher__label {
    max-width: 10rem;
    opacity: 1;
}

.sc-launcher:hover {
    background: var(--sc-accent-strong);
    transform: translateY(-2px);
}

.sc-launcher:focus-visible {
    outline: 3px solid color-mix(in srgb, var(--sc-accent) 45%, transparent);
    outline-offset: 3px;
}

.sc-launcher svg {
    width: 1.45rem;
    height: 1.45rem;
}

.sc-launcher__icon--close {
    display: none;
}

.sc-launcher.is-open {
    width: 52px;
    padding: 0;
    justify-content: center;
}

/* Desktop notifications prompt (support-desktop-notifications.blade.php) */

.sc-notify-card {
    position: fixed;
    right: 24px;
    bottom: 92px;
    z-index: 59;
    display: flex;
    gap: 0.75rem;
    width: min(340px, calc(100vw - 32px));
    padding: 0.9rem 1rem;
    border-radius: 14px;
    background: var(--sc-bg);
    font-size: 0.85rem;
    line-height: 1.4;
    box-shadow: var(--sc-shadow);
}

.sc-notify-card__text span {
    color: var(--sc-text-soft);
}

.sc-notify-card__icon svg {
    width: 1.5rem;
    height: 1.5rem;
    color: var(--sc-accent);
}

.sc-notify-card__text {
    display: flex;
    flex-direction: column;
    gap: 0.3rem;
}

.sc-notify-card__actions {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-top: 0.35rem;
}

.sc-launcher.is-open .sc-launcher__label,
.sc-launcher.is-open .sc-launcher__icon--chat {
    display: none;
}

.sc-launcher.is-open .sc-launcher__icon--close {
    display: inline-flex;
}

.sc-launcher__badge {
    position: absolute;
    top: -4px;
    right: -4px;
    min-width: 22px;
    height: 22px;
    padding: 0 6px;
    border-radius: 999px;
    background: var(--sc-danger);
    color: #fff;
    font-size: 0.72rem;
    font-weight: 700;
    line-height: 22px;
    text-align: center;
    border: 2px solid #fff;
    animation: sc-pop 0.3s ease;
}

@keyframes sc-pop {
    from { transform: scale(0.4); }
    to { transform: scale(1); }
}

/* ───────────────────────── Panel ───────────────────────── */

.sc-backdrop {
    position: fixed;
    inset: 0;
    z-index: 58;
    background: rgba(20, 20, 18, 0.45);
    backdrop-filter: blur(2px);
}

.sc-panel {
    position: fixed;
    right: 24px;
    bottom: 90px;
    z-index: 59;
    display: flex;
    flex-direction: column;
    width: 420px;
    height: min(680px, calc(100dvh - 120px));
    border-radius: 22px;
    background: var(--sc-canvas);
    box-shadow: var(--sc-shadow) !important;
    overflow: hidden;
    transform-origin: bottom right;
}

.sc-panel.is-expanded {
    right: 50%;
    bottom: 50%;
    width: min(920px, calc(100vw - 48px));
    height: min(860px, calc(100dvh - 48px));
    transform: translate(50%, 50%);
    transform-origin: center;
}

.sc-enter,
.sc-leave {
    transition: opacity 0.18s ease, scale 0.18s ease, translate 0.18s ease;
}

.sc-enter-start {
    opacity: 0;
    scale: 0.96;
    translate: 0 12px;
}

.sc-enter-end {
    opacity: 1;
    scale: 1;
    translate: 0 0;
}

@media (max-width: 640px) {
    .sc-launcher {
        right: 16px;
        bottom: 16px;
    }

    .sc-notify-card {
        right: 16px;
        bottom: 80px;
    }

    .sc-panel,
    .sc-panel.is-expanded {
        inset: 0;
        width: 100%;
        height: 100dvh;
        border-radius: 0;
        transform: none;
    }

    .sc-launcher.is-open {
        display: none;
    }

    .sc-hide-mobile {
        display: none !important;
    }
}

/* Header */

.sc-header {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    min-height: 64px;
    padding: 0.75rem 0.75rem 0.75rem 1rem;
    border-bottom: 1px solid var(--sc-border);
    background: var(--sc-bg);
}

.sc-header__title {
    flex: 1;
    min-width: 0;
}

.sc-header__brand {
    display: flex;
    align-items: center;
    gap: 0.7rem;
}

.sc-header__logo {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 11px;
    background: var(--sc-accent);
    color: #fff;
}

.sc-header__logo svg {
    width: 1.25rem;
    height: 1.25rem;
}

.sc-header__name {
    overflow: hidden;
    font-size: 0.97rem;
    font-weight: 650;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-header__sub {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    margin-top: 1px;
    overflow: hidden;
    color: var(--sc-text-muted);
    font-size: 0.78rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-header__actions {
    display: flex;
    gap: 2px;
}

.sc-icon-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border: 0;
    border-radius: 10px;
    background: transparent;
    color: var(--sc-text-soft);
    cursor: pointer;
    transition: background 0.15s ease, color 0.15s ease;
}

.sc-icon-btn:hover {
    background: var(--sc-surface);
    color: var(--sc-text);
}

.sc-icon-btn > span {
    display: inline-flex;
}

/* Status dots */

.sc-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 999px;
    background: var(--sc-text-muted);
    flex-shrink: 0;
}

.sc-dot--online,
.sc-dot--resolved {
    background: var(--sc-success);
}

.sc-dot--online {
    box-shadow: 0 0 0 3px color-mix(in srgb, var(--sc-success) 22%, transparent) !important;
}

.sc-dot--open {
    background: var(--sc-warning);
}

.sc-dot--answered {
    background: var(--sc-info);
}

/* Body */

.sc-body {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    overscroll-behavior: contain;
    scroll-behavior: smooth;
}

.sc-body::-webkit-scrollbar,
.sc-inbox ::-webkit-scrollbar {
    width: 8px;
}

.sc-body::-webkit-scrollbar-thumb,
.sc-inbox ::-webkit-scrollbar-thumb {
    border-radius: 8px;
    background: var(--sc-border-strong);
}

/* Welcome */

.sc-welcome {
    max-width: 640px;
    margin: 0 auto;
    padding: 1.25rem 1.25rem 1rem;
}

.sc-panel.is-expanded .sc-welcome {
    padding-top: 3rem;
}

.sc-header__sub-icon {
    width: 0.85rem;
    height: 0.85rem;
    flex-shrink: 0;
}

/* Automatic greeting (support bubble) */

.sc-greeting__bubble {
    align-self: flex-start;
    max-width: 100%;
    padding: 0.6rem 0.95rem;
    border-radius: var(--sc-radius);
    border-top-left-radius: 6px;
    background: var(--sc-accent-soft);
    color: var(--sc-text);
    font-size: 0.925rem;
    line-height: 1.55;
}

.sc-greeting {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

.sc-greeting__info {
    display: flex;
    align-items: flex-start;
    gap: 0.65rem;
    padding: 0.8rem 0.95rem;
    border: 1px solid var(--sc-border);
    border-radius: 14px;
    background: var(--sc-bg);
    color: var(--sc-text-soft);
    font-size: 0.8rem;
    line-height: 1.55;
}

.sc-greeting__info svg {
    width: 1.1rem;
    height: 1.1rem;
    margin-top: 1px;
    color: var(--sc-accent);
    flex-shrink: 0;
}

.sc-greeting__info p {
    margin: 0;
}

/* Sections & conversation list */

.sc-section {
    max-width: 680px;
    margin: 0 auto;
    padding: 0.5rem 1rem 1.25rem;
}

.sc-section__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.5rem 0.25rem;
    color: var(--sc-text-muted);
    font-size: 0.75rem;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}

.sc-link {
    padding: 0;
    border: 0;
    background: none;
    color: var(--sc-accent-strong);
    font-size: 0.8rem;
    font-weight: 600;
    letter-spacing: normal;
    text-transform: none;
    cursor: pointer;
    text-decoration: none;
}

.dark .sc-link {
    color: var(--sc-accent);
}

.sc-link:hover {
    text-decoration: underline;
}

.sc-break {
    word-break: break-all;
}

.sc-convs {
    margin: 0;
    padding: 0;
    list-style: none;
    border: 1px solid var(--sc-border);
    border-radius: 14px;
    background: var(--sc-bg);
    overflow: hidden;
}

.sc-convs li + li {
    border-top: 1px solid var(--sc-border);
}

.sc-conv {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    width: 100%;
    padding: 0.75rem 0.9rem;
    border: 0;
    background: transparent;
    color: var(--sc-text);
    cursor: pointer;
    text-align: left;
    transition: background 0.15s ease;
}

.sc-conv:hover {
    background: var(--sc-surface);
}

.sc-conv__main {
    display: flex;
    flex: 1;
    flex-direction: column;
    min-width: 0;
}

.sc-conv__subject,
.sc-conv__preview {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-conv__subject {
    font-size: 0.875rem;
    font-weight: 600;
}

.sc-conv__preview {
    margin-top: 2px;
    color: var(--sc-text-muted);
    font-size: 0.8rem;
}

.sc-conv__preview strong {
    color: var(--sc-text-soft);
    font-weight: 600;
}

.sc-conv__aside {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 4px;
    flex-shrink: 0;
}

.sc-conv__time {
    color: var(--sc-text-muted);
    font-size: 0.72rem;
}

.sc-conv__state {
    color: var(--sc-success);
    font-size: 0.7rem;
    font-weight: 600;
}

.sc-badge {
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    border-radius: 999px;
    background: var(--sc-accent);
    color: #fff;
    font-size: 0.7rem;
    font-weight: 700;
    line-height: 20px;
    text-align: center;
}

/* Empty */

.sc-empty {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.75rem;
    padding: 4rem 1.5rem;
    color: var(--sc-text-soft);
    text-align: center;
}

.sc-empty p {
    margin: 0;
}

.sc-empty__icon {
    display: inline-flex;
    padding: 14px;
    border-radius: 16px;
    background: var(--sc-surface);
    color: var(--sc-text-muted);
}

.sc-empty__icon svg {
    width: 1.75rem;
    height: 1.75rem;
}

/* Buttons */

.sc-btn {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    height: 34px;
    padding: 0 0.85rem;
    border: 1px solid var(--sc-border-strong);
    border-radius: 10px;
    background: var(--sc-bg);
    color: var(--sc-text);
    font-size: 0.82rem;
    font-weight: 600;
    white-space: nowrap;
    cursor: pointer;
    transition: background 0.15s ease, border-color 0.15s ease;
}

.sc-btn:hover {
    background: var(--sc-surface);
}

.sc-btn svg {
    width: 1rem;
    height: 1rem;
}

.sc-btn--primary {
    border-color: var(--sc-accent);
    background: var(--sc-accent);
    color: #fff;
}

.sc-btn--primary:hover {
    background: var(--sc-accent-strong);
}

.sc-btn--success {
    border-color: color-mix(in srgb, var(--sc-success) 45%, transparent);
    color: var(--sc-success);
}

.sc-btn--success:hover {
    background: color-mix(in srgb, var(--sc-success) 10%, transparent);
}

.sc-chip {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    height: 30px;
    padding: 0 0.75rem;
    border: 1px solid var(--sc-border);
    border-radius: 999px;
    background: var(--sc-bg);
    color: var(--sc-text-soft);
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.15s ease;
}

.sc-chip:hover {
    border-color: var(--sc-accent);
    color: var(--sc-accent-strong);
}

.sc-chip svg {
    width: 0.95rem;
    height: 0.95rem;
}

.sc-tag {
    display: inline-flex;
    align-items: center;
    padding: 1px 8px;
    border-radius: 999px;
    background: var(--sc-surface);
    color: var(--sc-text-soft);
    font-size: 0.7rem;
    font-weight: 600;
}

.sc-tag--internal {
    background: var(--sc-internal);
    color: var(--sc-warning);
    border: 1px solid var(--sc-internal-border);
}

/* ───────────────────────── Thread ───────────────────────── */

.sc-thread {
    display: flex;
    flex-direction: column;
    gap: 1.1rem;
    max-width: 720px;
    margin: 0 auto;
    padding: 1.25rem 1rem 1.5rem;
}

.sc-thread--wide {
    max-width: 820px;
    padding: 1.5rem 1.5rem 2rem;
}

.sc-thread__intro {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    color: var(--sc-text-muted);
    font-size: 0.75rem;
}

.sc-day {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    color: var(--sc-text-muted);
    font-size: 0.72rem;
    font-weight: 600;
}

.sc-day::before,
.sc-day::after {
    content: "";
    flex: 1;
    height: 1px;
    background: var(--sc-border);
}

.sc-day span {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
}

.sc-day--event {
    color: var(--sc-success);
}

.sc-day svg {
    width: 0.9rem;
    height: 0.9rem;
}

.sc-msg {
    display: flex;
    gap: 0.7rem;
    animation: sc-rise 0.22s ease;
}

@keyframes sc-rise {
    from { opacity: 0; transform: translateY(6px); }
    to { opacity: 1; transform: none; }
}

.sc-msg--mine {
    justify-content: flex-end;
}

.sc-msg__avatar {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 30px;
    height: 30px;
    margin-top: 1px;
    border-radius: 9px;
    background: var(--sc-surface);
    color: var(--sc-text-soft);
    font-size: 0.8rem;
    font-weight: 700;
    flex-shrink: 0;
    overflow: hidden;
}

.sc-msg__avatar--support {
    background: var(--sc-accent);
    color: #fff;
}

.sc-msg__avatar svg {
    width: 1rem;
    height: 1rem;
}

.sc-msg__main {
    display: flex;
    flex-direction: column;
    min-width: 0;
    max-width: 100%;
}

.sc-msg--mine .sc-msg__main {
    align-items: flex-end;
    max-width: 85%;
}

.sc-msg__author {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.35rem;
    margin-bottom: 0.25rem;
    font-size: 0.8rem;
    font-weight: 650;
}

.sc-msg__author--mine {
    justify-content: flex-end;
    color: var(--sc-text-muted);
    font-weight: 600;
}

.sc-msg__author-sub {
    color: var(--sc-text-muted);
    font-weight: 500;
}

.sc-msg__body {
    font-size: 0.925rem;
    line-height: 1.6;
    overflow-wrap: anywhere;
}

.sc-msg--mine .sc-msg__body {
    padding: 0.6rem 0.95rem;
    border-radius: var(--sc-radius);
    border-bottom-right-radius: 6px;
    background: var(--sc-bubble);
}

.sc-msg--internal .sc-msg__body {
    border: 1px dashed var(--sc-internal-border);
    background: var(--sc-internal);
}

.sc-msg__time {
    margin-top: 0.25rem;
    color: var(--sc-text-muted);
    font-size: 0.7rem;
    opacity: 0;
    transition: opacity 0.15s ease;
}

.sc-msg:hover .sc-msg__time,
.sc-msg:last-of-type .sc-msg__time {
    opacity: 1;
}

/* Rendered markdown */

.sc-prose > :first-child {
    margin-top: 0;
}

.sc-prose > :last-child {
    margin-bottom: 0;
}

.sc-prose p {
    margin: 0 0 0.6em;
}

.sc-prose ul,
.sc-prose ol {
    margin: 0.3em 0 0.7em;
    padding-left: 1.35em;
}

.sc-prose ul {
    list-style: disc;
}

.sc-prose ol {
    list-style: decimal;
}

.sc-prose li {
    margin: 0.2em 0;
}

.sc-prose a {
    color: var(--sc-accent-strong);
    text-decoration: underline;
    text-underline-offset: 2px;
}

.dark .sc-prose a {
    color: var(--sc-accent);
}

.sc-prose strong {
    font-weight: 650;
}

.sc-prose code {
    padding: 0.1em 0.35em;
    border-radius: 5px;
    background: var(--sc-surface);
    font-size: 0.85em;
}

.sc-prose pre {
    margin: 0.5em 0;
    padding: 0.75em 1em;
    border-radius: 10px;
    background: var(--sc-surface);
    overflow-x: auto;
    font-size: 0.82em;
}

.sc-prose pre code {
    padding: 0;
    background: none;
}

.sc-prose blockquote {
    margin: 0.5em 0;
    padding-left: 0.85em;
    border-left: 3px solid var(--sc-border-strong);
    color: var(--sc-text-soft);
}

.sc-prose h1,
.sc-prose h2,
.sc-prose h3 {
    margin: 0.8em 0 0.4em;
    font-size: 1em;
    font-weight: 700;
}

/* Attachments in messages */

.sc-msg__files {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-top: 0.5rem;
}

.sc-msg--mine .sc-msg__files {
    justify-content: flex-end;
}

.sc-file {
    display: inline-flex;
    align-items: center;
    gap: 0.6rem;
    max-width: 280px;
    padding: 0.5rem 0.7rem;
    border: 1px solid var(--sc-border);
    border-radius: 12px;
    background: var(--sc-bg);
    color: var(--sc-text);
    text-decoration: none;
    transition: border-color 0.15s ease;
}

.sc-file:hover {
    border-color: var(--sc-accent);
}

.sc-file__icon {
    display: inline-flex;
    padding: 6px;
    border-radius: 8px;
    background: var(--sc-accent-soft);
    color: var(--sc-accent);
}

.sc-file__meta {
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.sc-file__name {
    overflow: hidden;
    font-size: 0.8rem;
    font-weight: 600;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-file__size {
    color: var(--sc-text-muted);
    font-size: 0.7rem;
}

.sc-file__dl {
    display: inline-flex;
    color: var(--sc-text-muted);
}

.sc-file--image {
    padding: 0;
    overflow: hidden;
}

.sc-file--image img {
    display: block;
    max-width: 240px;
    max-height: 180px;
    object-fit: cover;
}

/* Notices */

.sc-notice {
    display: flex;
    gap: 0.6rem;
    padding: 0.75rem 0.9rem;
    border: 1px solid color-mix(in srgb, var(--sc-accent) 30%, transparent);
    border-radius: 14px;
    background: var(--sc-accent-soft);
    color: var(--sc-text-soft);
    font-size: 0.82rem;
    line-height: 1.5;
}

.sc-notice svg {
    color: var(--sc-accent);
    margin-top: 1px;
}

.sc-notice strong {
    color: var(--sc-text);
}

.sc-resolved {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.6rem;
    padding: 1rem;
    border: 1px solid var(--sc-border);
    border-radius: 16px;
    background: var(--sc-bg);
    text-align: center;
}

.sc-resolved p {
    margin: 0;
    color: var(--sc-text-soft);
    font-size: 0.85rem;
}

.sc-resolved__title {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    color: var(--sc-success);
    font-size: 0.9rem;
    font-weight: 650;
}

.sc-resolved__rate {
    display: flex;
    gap: 0.5rem;
}

/* ───────────────────────── Composer ───────────────────────── */

.sc-footer {
    padding: 0.5rem 0.9rem 0.6rem;
    background: linear-gradient(to bottom, transparent, var(--sc-canvas) 30%);
}

.sc-panel.is-expanded .sc-footer {
    width: 100%;
    max-width: 760px;
    margin: 0 auto;
}

.sc-footer__quick {
    display: flex;
    justify-content: center;
    margin-bottom: 0.5rem;
}

.sc-footer__hint {
    margin: 0.4rem 0 0;
    color: var(--sc-text-muted);
    font-size: 0.68rem;
    text-align: center;
}

.sc-footer__hint kbd,
.sc-root kbd,
.sc-inbox kbd {
    padding: 0 4px;
    border: 1px solid var(--sc-border);
    border-radius: 4px;
    background: var(--sc-bg);
    font-family: inherit;
    font-size: 0.66rem;
}

.sc-composer {
    display: flex;
    flex-direction: column;
    border: 1px solid var(--sc-border-strong);
    border-radius: 20px;
    background: var(--sc-bg);
    box-shadow: 0 6px 20px -10px rgba(31, 30, 27, 0.2) !important;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.sc-composer:focus-within {
    border-color: color-mix(in srgb, var(--sc-accent) 65%, var(--sc-border-strong));
    box-shadow: 0 0 0 3px color-mix(in srgb, var(--sc-accent) 14%, transparent), 0 6px 20px -10px rgba(31, 30, 27, 0.2) !important;
}

.sc-composer--internal {
    border-color: var(--sc-internal-border);
    background: var(--sc-internal);
}

.sc-composer__input {
    width: 100%;
    min-height: 48px;
    max-height: 220px;
    padding: 0.85rem 1rem 0.25rem;
    border: 0 !important;
    outline: none !important;
    background: transparent;
    color: var(--sc-text);
    font: inherit;
    font-size: 0.93rem;
    line-height: 1.5;
    resize: none;
    box-shadow: none !important;
}

.sc-composer__input::placeholder {
    color: var(--sc-text-muted);
}

.sc-composer__bar {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.35rem 0.5rem 0.5rem;
}

.sc-composer__spacer {
    flex: 1;
}

.sc-composer__error {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    margin: 0.6rem 0.75rem 0;
    padding: 0.45rem 0.65rem;
    border-radius: 10px;
    background: color-mix(in srgb, var(--sc-danger) 10%, transparent);
    color: var(--sc-danger);
    font-size: 0.8rem;
}

.sc-composer__files {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
    padding: 0.65rem 0.75rem 0;
}

.sc-upload {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    max-width: 220px;
    padding: 0.3rem 0.35rem 0.3rem 0.6rem;
    border: 1px solid var(--sc-border);
    border-radius: 10px;
    background: var(--sc-surface);
    font-size: 0.75rem;
}

.sc-upload svg {
    width: 0.9rem;
    height: 0.9rem;
}

.sc-upload__name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-upload button {
    display: inline-flex;
    padding: 2px;
    border: 0;
    border-radius: 6px;
    background: transparent;
    color: var(--sc-text-muted);
    cursor: pointer;
}

.sc-upload button:hover {
    background: var(--sc-border);
    color: var(--sc-text);
}

.sc-upload--progress {
    padding-right: 0.6rem;
    color: var(--sc-text-soft);
}

.sc-select {
    position: relative;
    display: inline-flex;
    align-items: center;
}

.sc-select select {
    height: 32px;
    padding: 0 1.9rem 0 0.75rem;
    border: 1px solid var(--sc-border);
    border-radius: 999px;
    background: var(--sc-bg);
    color: var(--sc-text-soft);
    font: inherit;
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
    appearance: none;
    -webkit-appearance: none;
    background-image: none !important;
}

.sc-select select:focus {
    outline: none;
    border-color: var(--sc-accent);
}

.sc-select svg {
    position: absolute;
    right: 0.55rem;
    width: 0.9rem;
    height: 0.9rem;
    color: var(--sc-text-muted);
    pointer-events: none;
}

.sc-select--block {
    display: flex;
}

.sc-select--block select {
    width: 100%;
    height: 38px;
    border-radius: 10px;
    color: var(--sc-text);
    font-weight: 500;
}

.sc-switch {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    padding: 0 0.4rem;
    color: var(--sc-text-soft);
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
    user-select: none;
}

.sc-switch input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.sc-switch__track {
    position: relative;
    width: 30px;
    height: 18px;
    border-radius: 999px;
    background: var(--sc-border-strong);
    transition: background 0.15s ease;
}

.sc-switch__thumb {
    position: absolute;
    top: 2px;
    left: 2px;
    width: 14px;
    height: 14px;
    border-radius: 999px;
    background: #fff;
    transition: transform 0.15s ease;
}

.sc-switch input:checked + .sc-switch__track {
    background: var(--sc-warning);
}

.sc-switch input:checked + .sc-switch__track .sc-switch__thumb {
    transform: translateX(12px);
}

.sc-switch input:focus-visible + .sc-switch__track {
    outline: 2px solid var(--sc-accent);
    outline-offset: 2px;
}

.sc-send {
    position: relative;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border: 0;
    border-radius: 12px;
    background: var(--sc-accent);
    color: #fff;
    cursor: pointer;
    transition: background 0.15s ease, opacity 0.15s ease, transform 0.15s ease;
}

.sc-send:hover:not(:disabled) {
    background: var(--sc-accent-strong);
    transform: translateY(-1px);
}

.sc-send:disabled {
    background: var(--sc-border-strong);
    cursor: not-allowed;
    opacity: 0.8;
}

.sc-send svg {
    width: 1.15rem;
    height: 1.15rem;
}

.sc-send__icon {
    display: inline-flex;
}

.sc-send .sc-spinner {
    display: none;
}

.sc-send[data-loading] .sc-send__icon {
    display: none;
}

.sc-send[data-loading] .sc-spinner {
    display: inline-block;
}

.sc-spinner {
    display: inline-block;
    width: 14px;
    height: 14px;
    border: 2px solid var(--sc-border-strong);
    border-top-color: var(--sc-accent);
    border-radius: 999px;
    animation: sc-spin 0.7s linear infinite;
}

.sc-spinner--light {
    border-color: rgba(255, 255, 255, 0.35);
    border-top-color: #fff;
}

@keyframes sc-spin {
    to { transform: rotate(360deg); }
}

/* ───────────────────────── Agent inbox ───────────────────────── */

.sc-inbox {
    display: grid;
    grid-template-columns: 300px minmax(0, 1fr);
    height: calc(100dvh - 10.5rem);
    min-height: 520px;
    border: 1px solid var(--sc-border);
    border-radius: 18px;
    background: var(--sc-bg);
    overflow: hidden;
}

.sc-inbox.has-selection {
    grid-template-columns: 300px minmax(0, 1fr) 270px;
}

.sc-inbox__list {
    display: flex;
    flex-direction: column;
    min-height: 0;
    border-right: 1px solid var(--sc-border);
    background: var(--sc-bg);
}

.sc-inbox__search {
    position: relative;
    display: flex;
    align-items: center;
    margin: 0.85rem 0.85rem 0.5rem;
}

.sc-inbox__search svg {
    position: absolute;
    left: 0.75rem;
    color: var(--sc-text-muted);
    pointer-events: none;
}

.sc-inbox__search input {
    width: 100%;
    height: 40px;
    padding: 0 0.85rem 0 2.35rem;
    border: 1px solid var(--sc-border);
    border-radius: 12px;
    background: var(--sc-canvas);
    color: var(--sc-text);
    font: inherit;
    font-size: 0.85rem;
}

.sc-inbox__search input:focus {
    outline: none;
    border-color: var(--sc-accent);
    box-shadow: 0 0 0 3px color-mix(in srgb, var(--sc-accent) 14%, transparent) !important;
}

.sc-filters {
    display: flex;
    gap: 0.3rem;
    flex-wrap: wrap;
    padding: 0 0.85rem 0.75rem;
    border-bottom: 1px solid var(--sc-border);
}

.sc-filter {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    height: 30px;
    padding: 0 0.7rem;
    border: 1px solid transparent;
    border-radius: 999px;
    background: transparent;
    color: var(--sc-text-soft);
    font-size: 0.78rem;
    font-weight: 600;
    white-space: nowrap;
    cursor: pointer;
}

.sc-filter:hover {
    background: var(--sc-surface);
}

.sc-filter.is-active {
    border-color: var(--sc-border);
    background: var(--sc-surface);
    color: var(--sc-text);
}

.sc-filter__count {
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    border-radius: 999px;
    background: var(--sc-accent);
    color: #fff;
    font-size: 0.66rem;
    line-height: 18px;
    text-align: center;
}

.sc-inbox__items {
    flex: 1;
    min-height: 0;
    margin: 0;
    padding: 0.4rem;
    overflow-y: auto;
    list-style: none;
}

.sc-item {
    display: flex;
    gap: 0.7rem;
    width: 100%;
    padding: 0.7rem;
    border: 0;
    border-radius: 12px;
    background: transparent;
    color: var(--sc-text);
    cursor: pointer;
    text-align: left;
    transition: background 0.12s ease;
}

.sc-item:hover {
    background: var(--sc-canvas);
}

.sc-item.is-active {
    background: var(--sc-accent-soft);
}

.sc-avatar {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 999px;
    background: var(--sc-surface);
    color: var(--sc-text-soft);
    font-size: 0.85rem;
    font-weight: 700;
    flex-shrink: 0;
    object-fit: cover;
}

.sc-item.is-unread .sc-avatar {
    background: var(--sc-accent);
    color: #fff;
}

.sc-avatar--lg {
    width: 64px;
    height: 64px;
    font-size: 1.4rem;
}

.sc-item__main {
    display: flex;
    flex: 1;
    flex-direction: column;
    gap: 2px;
    min-width: 0;
}

.sc-item__row {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.sc-item__name {
    flex: 1;
    overflow: hidden;
    font-size: 0.85rem;
    font-weight: 600;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-item.is-unread .sc-item__name,
.sc-item.is-unread .sc-item__subject {
    font-weight: 750;
}

.sc-item__time {
    color: var(--sc-text-muted);
    font-size: 0.7rem;
    flex-shrink: 0;
}

.sc-item__subject {
    overflow: hidden;
    font-size: 0.8rem;
    font-weight: 500;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-item__preview {
    flex: 1;
    overflow: hidden;
    color: var(--sc-text-muted);
    font-size: 0.76rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-item__you {
    color: var(--sc-text-soft);
    font-weight: 600;
}

.sc-unread-dot {
    width: 9px;
    height: 9px;
    border-radius: 999px;
    background: var(--sc-accent);
    flex-shrink: 0;
}

.sc-item__meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.3rem;
    margin-top: 0.3rem;
}

.sc-item__assignee {
    display: inline-flex;
    align-items: center;
    gap: 2px;
    color: var(--sc-text-muted);
    font-size: 0.7rem;
}

.sc-item__assignee svg {
    width: 0.8rem;
    height: 0.8rem;
}

.sc-pill {
    display: inline-flex;
    white-space: nowrap;
    align-items: center;
    gap: 0.25rem;
    padding: 1px 8px;
    border-radius: 999px;
    font-size: 0.68rem;
    font-weight: 650;
    line-height: 1.6;
}

.sc-pill svg {
    width: 0.8rem;
    height: 0.8rem;
}

.sc-pill--open {
    background: color-mix(in srgb, var(--sc-warning) 14%, transparent);
    color: var(--sc-warning);
}

.sc-pill--answered {
    background: color-mix(in srgb, var(--sc-info) 12%, transparent);
    color: var(--sc-info);
}

.sc-pill--resolved {
    background: color-mix(in srgb, var(--sc-success) 13%, transparent);
    color: var(--sc-success);
}

.sc-pill--muted {
    background: var(--sc-surface);
    color: var(--sc-text-soft);
}

.sc-inbox__empty-list {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.5rem;
    padding: 3rem 1rem;
    color: var(--sc-text-muted);
    font-size: 0.82rem;
    text-align: center;
}

.sc-inbox__empty-list svg {
    width: 1.75rem;
    height: 1.75rem;
}

/* Inbox — thread column */

.sc-inbox__thread {
    display: flex;
    flex-direction: column;
    min-width: 0;
    min-height: 0;
    background: var(--sc-canvas);
}

.sc-inbox__thread-head {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.85rem 1.25rem;
    border-bottom: 1px solid var(--sc-border);
    background: var(--sc-bg);
}

.sc-inbox__back {
    display: none;
}

.sc-inbox__thread-title {
    flex: 1;
    min-width: 0;
}

.sc-inbox__thread-title h2 {
    margin: 0;
    overflow: hidden;
    font-size: 1rem;
    font-weight: 650;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-inbox__thread-title p {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.45rem;
    margin: 0.2rem 0 0;
    color: var(--sc-text-muted);
    font-size: 0.78rem;
}

.sc-inbox__thread-actions {
    display: flex;
    flex-wrap: wrap;
    justify-content: flex-end;
    gap: 0.4rem;
}

.sc-inbox__messages {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    scroll-behavior: smooth;
}

.sc-inbox__composer {
    width: 100%;
    max-width: 860px;
    margin: 0 auto;
    padding: 0.5rem 1.5rem 0.9rem;
}

.sc-quick {
    position: relative;
    margin-bottom: 0.5rem;
}

.sc-quick__menu {
    position: absolute;
    bottom: calc(100% + 6px);
    left: 0;
    z-index: 20;
    display: flex;
    flex-direction: column;
    width: min(420px, 100%);
    max-height: 320px;
    padding: 0.35rem;
    overflow-y: auto;
    border: 1px solid var(--sc-border);
    border-radius: 14px;
    background: var(--sc-bg);
    box-shadow: var(--sc-shadow) !important;
}

.sc-quick__menu button {
    display: flex;
    flex-direction: column;
    gap: 2px;
    padding: 0.55rem 0.7rem;
    border: 0;
    border-radius: 10px;
    background: transparent;
    color: var(--sc-text);
    cursor: pointer;
    text-align: left;
}

.sc-quick__menu button:hover {
    background: var(--sc-surface);
}

.sc-quick__menu strong {
    font-size: 0.8rem;
}

.sc-quick__menu span {
    color: var(--sc-text-muted);
    font-size: 0.74rem;
}

.sc-inbox__placeholder {
    display: flex;
    flex: 1;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 2rem;
    color: var(--sc-text-soft);
    text-align: center;
}

.sc-inbox__placeholder h3 {
    margin: 0.5rem 0 0;
    color: var(--sc-text);
    font-family: ui-serif, Georgia, Cambria, "Times New Roman", serif;
    font-size: 1.4rem;
    font-weight: 500;
}

.sc-inbox__placeholder p {
    margin: 0;
    font-size: 0.88rem;
}

.sc-stats {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.75rem;
    width: min(460px, 100%);
    margin-top: 1.5rem;
}

.sc-stats div {
    display: flex;
    flex-direction: column;
    padding: 0.9rem;
    border: 1px solid var(--sc-border);
    border-radius: 14px;
    background: var(--sc-bg);
}

.sc-stats strong {
    color: var(--sc-text);
    font-size: 1.5rem;
    font-weight: 700;
}

.sc-stats span {
    color: var(--sc-text-muted);
    font-size: 0.75rem;
}

/* Inbox — details column */

.sc-inbox__details {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    min-height: 0;
    padding: 1rem;
    overflow-y: auto;
    border-left: 1px solid var(--sc-border);
    background: var(--sc-bg);
}

.sc-card {
    padding: 0.9rem;
    border: 1px solid var(--sc-border);
    border-radius: 14px;
    background: var(--sc-canvas);
}

.sc-card--profile {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.25rem;
    text-align: center;
}

.sc-card__name {
    margin-top: 0.4rem;
    font-size: 0.95rem;
    font-weight: 650;
}

.sc-card__mail {
    color: var(--sc-text-muted);
    font-size: 0.78rem;
    text-decoration: none;
    word-break: break-all;
}

.sc-card__mail:hover {
    color: var(--sc-accent-strong);
}

.sc-card__roles {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    gap: 0.25rem;
    margin-top: 0.5rem;
}

.sc-card__label {
    display: block;
    margin-bottom: 0.5rem;
    color: var(--sc-text-muted);
    font-size: 0.7rem;
    font-weight: 650;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}

.sc-facts {
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
    margin: 0;
}

.sc-facts dt {
    color: var(--sc-text-muted);
    font-size: 0.7rem;
    font-weight: 650;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}

.sc-facts dd {
    margin: 0.1rem 0 0;
    font-size: 0.83rem;
}

.sc-history {
    display: flex;
    flex-direction: column;
    margin: 0;
    padding: 0;
    list-style: none;
}

.sc-history button {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    width: 100%;
    padding: 0.4rem 0.3rem;
    border: 0;
    border-radius: 8px;
    background: transparent;
    color: var(--sc-text);
    cursor: pointer;
    text-align: left;
}

.sc-history button:hover {
    background: var(--sc-surface);
}

.sc-history__subject {
    flex: 1;
    overflow: hidden;
    font-size: 0.8rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.sc-history__date {
    color: var(--sc-text-muted);
    font-size: 0.7rem;
}

@media (max-width: 1280px) {
    .sc-inbox.has-selection {
        grid-template-columns: 300px minmax(0, 1fr);
    }

    .sc-inbox__details {
        display: none;
    }
}

@media (max-width: 860px) {
    .sc-inbox,
    .sc-inbox.has-selection {
        grid-template-columns: minmax(0, 1fr);
        height: calc(100dvh - 9rem);
    }

    .sc-inbox.has-selection .sc-inbox__list {
        display: none;
    }

    .sc-inbox:not(.has-selection) .sc-inbox__thread {
        display: none;
    }

    .sc-inbox__back {
        display: inline-flex;
    }

    .sc-inbox__thread-actions .sc-btn {
        padding: 0 0.6rem;
        font-size: 0;
        gap: 0;
    }

    .sc-inbox__composer {
        padding: 0.5rem 0.75rem 0.75rem;
    }
}